At MyHotels, the privacy and security of your information is a priority of our concern, so we want you to be confident that the information you provide us is properly managed and protected.
We have prepared this Privacy Statement to explain details about who we are and how we collect and manage information.
This privacy statement has been issued by MyHotels, a registered and protected trademark.
The Privacy Statement covers information we collect and use in our framework.
If you have booked with MyHotels, we will share your information with the concerned hotel, and because the hotels are not owned or controlled by us, their use of your information will be governed by the privacy practices of these hotels and are subject to the privacy policy of the concerned hotels.
The information we collect from you when booking through MyHotels during the booking process may include:
Your name, email address, address, phone number, and nationality.
This information can be provided directly to your booking by calling MyHotels Customer Care Center or by visiting our office, our websites, or our mobile / mobile applications.
At MyHotels we use the information originally collected from you to complete your reservation at the hotel. Before you stay, it may be necessary to send your information to the hotel or to send you pre-stay messages. After your stay, we may also send you post-stay and satisfaction questionnaires for your experience.
At MyHotels we use the information originally collected from you to complete your reservation at the hotel. Before you stay, it may be necessary to send your information to the hotel or to send you pre-stay messages. After your stay, we may also send you post-stay and satisfaction questionnaires for your experience.
In some cases, we may send you marketing messages (including sending text messages or phone calls) about products or services that we believe may be of interest to you. We may also use your stay information to display targeted ads on our websites or to send you relevant messages. In addition, we use this information for evaluation purposes and to improve our products, services, planning and other market research.
MyHotels shares your information with your hotel to complete your reservation. We may also share your information with external service providers to provide services related to our business and to help us improve our products and services.
In addition to the purposes mentioned above, at MyHotels we do not share your stay information with other third parties unless we have your consent or under special circumstances such as:
+ When we believe in good faith that disclosure is required by law or to protect the safety of hotel guests, employees or the public
+ Where disclosure is required to comply with a court trial, court order, guarantee, legal proceeding, merger, sale of assets or other related transactions.
Cookies and other tracking techniques:
What is a cookie? Is a small text file that is placed on the web browser of the Internet user or device and is used to remember and obtain information about that party. A cookie may be selected for you when you visit our websites or when you use our mobile apps.
We receive information about you when you use our mobile apps automatically, while other information is collected only if you choose to provide it like your location information.
We are committed to protecting the confidentiality and security of the information you provide us, and to do so; security standards have been established to protect your information from unauthorized access, disclosure, damage or loss, and the security of the collection, transfer and storage of information can not be guaranteed at 100% , We take action to ensure that appropriate security safeguards are in place to protect your information.
Our websites may include links to other third-party websites, and you can always find out if you're on one of our websites by clicking on the address bar in your browser ("URL") on the page you're visiting and we encourage you to review the site's privacy policies for Third-party web addresses, because their privacy practices may differ from our privacy practices.
In some cases, MyHotels may change or modify this Statement of Privacy to comply with the evolving regulatory environment or to match our business needs.
We will notify you of any changes to the Privacy Statement through our websites and mobile / mobile applications if we make changes to the use of your personal information in a manner different from that stated at the time we collected the informati
MyHotels
Umrah Sahlah Travel and Tourism Company acquired MyHotels® was founded in Saudi Arabia in 2016, with headquarters in Makkah, Saudi Arabia. It is a Saudi-registered brand dedicated to worldwide hotel reservation services.
MyHotels® is approved as Umrah Online Travel Agency (Umrah OTA) by the Ministry of Hajj and Umrah to make B2B bookings (Hotel bookings and transfer bookings for Umrah companies); also, we are authorized to offer B2C Umrah and e-visa services through the MAQAM/Saudi GDS platform launched by the Ministry of Umrah and Hajj, MyHotels® added in the (Eatmarna application) as one of 35 certified platforms for both B2B Umrah and B2C Umrah.
MyHotels® is getting the prices from many direct contracts with hotels and wholesalers suppliers to give the end customers the best available deals for more than one million accommodations/properties "hotels, resorts, hotel apartments, hotel villas, and hostels" covering more than 80,000 Destinations worldwide.
MyHotels® started with capital SAR. 5,000 in 2016, and 2022 MyHotels® capital is SAR. 500,000
Umrah Sahla Travel and Tourism Company, established in March 2020, aims to become the leading Saudi online travel portal by offering an entire travel solution to its valued customers.
We aim to work as a Travel Super App "one-stop-shop platform."
As a wholesale distribution and leading booking platform with Universal reservation services for travel businesses for Retail Travel Agents and Travel Advisors worldwide, we build strong relationships at both ends of the travel chain to provide products, services, and solutions that help all our clients and supplier partners grow.
We aim to deliver outstanding customer service and satisfaction through continuous innovation, development, and investment in our staff and technology. We also work to build strong long-term partnerships with both our suppliers and our clients.
We can provide our suppliers with distribution channels to help you maximize your revenue with our global product reach.
We also offer our clients extensive inventory and competitive rates through the expertise of our Sales offices.
Transportation: More than 24,000 Worldwide Transfer Routes.
Tours & Activities: More than 18,000 Worldwide Activities and Tickets.
Hotels: As we are integrated with the world's leading bedbanks and many wholesale suppliers, we have a portfolio of more than 1.2 Million Worldwide Hotels, "Over 31,000 directly contracted independent hotels and 62,000 directly contracted chain hotels" in more than 80,000 destinations.
Flights: 700+ Airlines Full-Service Airlines and 200+ New Distribution Capability "NDC" and Low-Cost Carriers "LCC" Low-Cost-Airlines – All through a single platform;
Forget about managing the nuances of airline connectivity and focus on expanding your markets. MyHotels takes care of everything else!
Expand your horizons by fulfilling the needs of your global accounts with local access to the most competitive international airfares.
Are you looking to better your markups on airfare tickets? Our platform is your solution. Use the power of our network to match your competitor's power of any size.
Unlock a consistent flow of competitive airfares that match your service standards. Focus on delivering impeccable customer service and leave the nuances of procuring airfares to us.
Now you can sell Flights without the need to build tech or airline agreements with the world's leading airline retailing and shopping platform.
For more detailed information about our product and inventory, please don't hesitate to speak to one of our team members or send us directly;
24x7 Customer Support: Our 24 x 7 support operators are always ready to help you
سياسة الخصوصية لشركة ماي هوتلز ذ.م.م
1. مقدمة:
Ù†ØÙ† ÙÙŠ شركة ماي هوتلز Ø°.Ù….Ù… (نشغل الموقع الإلكتروني MyHotels.LLC وجميع النطاقات الÙرعية المرتبطة به) ملتزمون بØماية خصوصيتكم وبياناتكم الشخصية ÙˆÙقًا لنظام Øماية البيانات الشخصية الصادر عن الهيئة السعودية للبيانات والذكاء الاصطناعي (سدايا).
2. جمع البيانات الشخصية:
نقوم
بجمع البيانات الشخصية Ùقط عند الØاجة لتقديم خدماتنا ولتØسين تجربتكم معنا.
البيانات التي قد نجمعها تشمل:
-
الاسم الكامل.
-
معلومات الاتصال (مثل البريد الإلكتروني ورقم الهاتÙ).
-
تÙاصيل الØجز والسÙر.
-
بيانات الدÙع (عند الØاجة).
3. استخدام البيانات:
نستخدم
بياناتكم الشخصية للأغراض التالية:
-
معالجة Øجوزاتكم وخدمات السÙر.
-
التواصل معكم بشأن الØجوزات أو الاستÙسارات.
-
تØسين خدماتنا وتجربتكم على الموقع.
-
الامتثال للمتطلبات القانونية والتنظيمية.
4. استخدام البيانات لأغراض تسويقية:
قد
نستخدم بياناتكم الشخصية لأغراض تسويقية، وتشمل:
-
تسويق منتجاتنا وخدماتنا، بما ÙÙŠ ذلك تقديم العروض الترويجية
والخصومات.
-
طلب التقييم والملاØظات لتØسين خدماتنا.
-
إجراء الأبØاث والدراسات التسويقية Ù„Ùهم اØتياجاتكم بشكل Ø£Ùضل.
يمكنكم
اختيار عدم تلقي الرسائل التسويقية ÙÙŠ أي وقت عن طريق التواصل معنا أو استخدام
خيار إلغاء الاشتراك الموجود ÙÙŠ الرسائل التي نرسلها.
5. الإÙØµØ§Ø Ø¹Ù† البيانات:
Ù†ØÙ†
لا نشارك بياناتكم الشخصية مع أي طر٠ثالث، إلا ÙÙŠ الØالات التالية:
-
الامتثال للأنظمة والقوانين المØلية.
-
تقديم خدمات السÙر بالتعاون مع شركائنا (مثل الÙنادق وشركات الطيران).
-
بناءً على مواÙقتكم الصريØØ©.
6. Øماية البيانات:
Ù†Øرص
على تأمين بياناتكم من خلال إجراءات تقنية وتنظيمية مناسبة، بما يتماشى مع معايير
نظام Øماية البيانات الشخصية لضمان Øماية بياناتكم من الوصول أو المعالجة غير
Ø§Ù„Ù…ØµØ±Ø Ø¨Ù‡Ø§.
7. Øقوقكم:
يمكنكم
ممارسة Øقوقكم المنصوص عليها ÙÙŠ نظام Øماية البيانات الشخصية، مثل:
-
طلب الوصول إلى بياناتكم.
-
طلب تصØÙŠØ Ø¨ÙŠØ§Ù†Ø§ØªÙƒÙ… الشخصية أو تØديثها.
-
طلب Øذ٠بياناتكم إذا لم تعد مطلوبة للأغراض التي جÙمعت من أجلها.
8. الاØتÙاظ بالبيانات:
Ù†ØتÙظ
ببياناتكم الشخصية Ùقط للمدة اللازمة لتقديم خدماتنا أو للامتثال للمتطلبات
القانونية.
9. نقل البيانات دوليًا:
قد
يتم نقل بياناتك الشخصية ومعالجتها ÙÙŠ دول خارج المملكة العربية السعودية. قد لا
توÙر بعض هذه البلدان Ù†Ùس مستوى Øماية البيانات المتوÙر ÙÙŠ بلدك
الأصلي.
ÙÙŠ
Øال نقل بياناتك الشخصية خارج المملكة العربية السعودية، سيتم مشاركتها مع مقدمي
خدمات شركة شركة ماي هوتلز Ø°.Ù….Ù… والشركاء. Ù†ØÙ† نضمن وجود الضمانات
المناسبة، مثل البنود التعاقدية المعيارية، أو القواعد الملزمة للشركات، أو
الآليات القانونية الأخرى، Ù„Øماية بياناتك ÙˆÙقًا Ù„Ù„ÙˆØ§Ø¦Ø Øماية البيانات العامة (GDPR)
وقانون Øماية البيانات الشخصية السعودي (PDPL).
يلتزم
مقدمو خدماتنا وشركاؤنا بالØÙاظ على سرية بياناتك ولن يشاركوها مع أي أطرا٠ثالثة.
10. الإتلا٠الآمن للبيانات:
Ù†ØÙ†
ملتزمون بإتلا٠بياناتكم الشخصية بطريقة آمنة عند انتهاء الغرض من جمعها أو عند
انتهاء المدة النظامية للاØتÙاظ بها. تشمل إجراءات الإتلا٠ما يلي:
1. الإتلاÙ
الإلكتروني:
- Øذ٠البيانات من قواعد البيانات والخوادم باستخدام تقنيات الØذ٠الآمن
التي تمنع إمكانية استعادتها.
- استخدام برامج متخصصة للتأكد من Ù…ØÙˆ جميع آثار البيانات الرقمية بشكل
كامل.
2. الإتلاÙ
الورقي:
- تمزيق المستندات الورقية التي تØتوي على بيانات شخصية باستخدام آلات تقطيع
الورق المتخصصة.
3. التوثيق:
- يتم توثيق عملية الإتلاÙØŒ بما ÙÙŠ ذلك تاريخ الإتلا٠والطريقة
المستخدمة.
4. الإتلاÙ
بواسطة جهات معتمدة:
- يمكننا تÙويض عملية الإتلا٠إلى جهات مختصة معتمدة لضمان الامتثال الكامل
للمعايير الأمنية.
11. الإخطار بالمخاطر أو التسريبات:
ÙÙŠ
Øال Øدوث أي تسريب أو وصول غير مشروع إلى بياناتكم الشخصية، سنقوم بإبلاغكم بذلك
Ùورًا، ÙˆÙقًا لما تقتضيه Ø§Ù„Ù„ÙˆØ§Ø¦Ø Ø§Ù„ØªÙ†Ø¸ÙŠÙ…ÙŠØ©. سنØدد طبيعة الØادث ومدى تأثيره على
بياناتكم، وسنقدم لكم التوجيهات اللازمة لتقليل أي آثار Ù…Øتملة.
12. التØديثات:
قد
يتم تØديث سياسة الخصوصية هذه من وقت لآخر. سنقوم بنشر أي تغييرات على هذه الصÙØØ©ØŒ
مع ØªÙˆØ¶ÙŠØ ØªØ§Ø±ÙŠØ® آخر تØديث.
13. التواصل معنا:
لمزيد
من المعلومات أو للاستÙسار عن سياسة الخصوصية، يمكنكم التواصل معنا
عبر:
- البريد
الإلكتروني: CC@MyHotels.LCC
- العنوان:
مدينة الشارقة للإعلان (شمس)ØŒ الشارقة، الإمارات العربية المتØدة.
Privacy Policy of My Hotels LLC
Owner and Operator of the MyHotels Brand
1. Introduction:
At My Hotels LLC (operating the website MyHotels.LLC and all associated subdomains), we are committed to protecting your privacy and personal data in accordance with the Personal Data Protection Law issued by the Saudi Data and Artificial Intelligence Authority (SDAIA).
2. Collection of Personal Data:
We collect personal data only when necessary to provide our services and improve your experience with us. The data we may collect includes:
- Full name.
- Contact information (such as email address and phone number).
- Booking and travel details.
- Payment information (when required).
3. Use of Data:
Your personal data will be used for the following purposes:
- To process your bookings and travel services.
- To communicate with you regarding bookings or inquiries.
- To improve our services and your experience on the website.
- To comply with legal and regulatory requirements.
4. Use of Data for Marketing Purposes:
We may use your personal data for marketing purposes, which include:
- Promoting our products and services, including offering promotional deals and discounts.
- Requesting feedback and reviews to improve our services.
- Conducting research and marketing studies to better understand your needs.
You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option available in our messages.
5. Data Disclosure:
We do not share your personal data with any third party except in the following cases:
- Compliance with local laws and regulations.
- Providing travel services in collaboration with our partners (such as hotels and airlines).
- With your explicit consent.
6. Data Protection:
We ensure the security of your data through appropriate technical and organizational measures, in compliance with the Personal Data Protection Law, to protect your data from unauthorized access or processing.
7. Your Rights:
You have the right to exercise the following under the Personal Data Protection Law:
- Request access to your data.
- Request correction or updates to your personal data.
- Request deletion of your data if it is no longer needed for the purposes for which it was collected.
8. Data Retention:
We retain your personal data only for the duration necessary to provide our services or to comply with legal requirements.
9. International Data Transfers:
Your personal data may be transferred to and processed in countries outside Saudi Arabia. Some of these countries may not provide the same level of data protection as your home country.
If your personal data is transferred outside Saudi Arabia, it will be shared with service providers of My Hotels LLC and its partners. We ensure that appropriate safeguards, such as standard contractual clauses, binding corporate rules, or other legal mechanisms, are in place to protect your data in accordance with the General Data Protection Regulation (GDPR) and the Saudi Personal Data Protection Law (PDPL).
Our service providers and partners are committed to maintaining the confidentiality of your data and will not share it with any unauthorized third parties.
10. Secure Data Destruction:
We are committed to securely destroying your personal data when it is no longer required or when the retention period stipulated by law has ended. Our data destruction methods include:
- Electronic Destruction:
- Permanently deleting data from databases and servers using secure deletion techniques to prevent recovery.
- Utilizing specialized software to ensure complete removal of digital data traces.
- Paper Destruction:
- Shredding physical documents containing personal data using specialized shredding machines.
- Documentation:
- Recording the destruction process, including the date and method used.
- Certified Destruction Services:
- Entrusting data destruction to certified entities to ensure compliance with security standards.
11. Breach Notification:
In case of any data breach or unauthorized access to your personal data, we will promptly notify you as required by regulations. We will outline the nature of the incident, its potential impact on your data, and the steps you can take to mitigate risks.
12. Updates:
This privacy policy may be updated from time to time. Any changes will be posted on this page with the date of the latest update clearly indicated.
13. Contact Us:
For more information or inquiries regarding this privacy policy, you can contact us via:
- Email: CC@MyHotels.LCC
- Address: Sharjah Media City (Shams), Sharjah, United Arab Emirates.